Refunds & Cancellation Policy

Persisto.fit is sold as a subscription through your phone's app store, with a free trial period before any charge is made. This page explains, in plain terms, how the trial, cancellation and refunds work.

The free trial

New subscriptions start with a free trial. You will not be charged during the trial. If you cancel before the trial ends, you will not be charged at all. If you do nothing, the subscription automatically continues into a paid subscription once the trial ends.

How billing works

All payments for Persisto.fit are processed by the app store you downloaded it from, not by us directly. That app store handles your card details, receipts and billing history. You can see your subscription and past charges at any time in its app, under its payments or subscriptions section.

How to cancel

You can cancel your subscription at any time from your phone's app store: open its app, find your subscriptions, choose Persisto.fit, and select Cancel.

• Cancelling stops the subscription from renewing again.
• You keep access until the end of the period you have already paid for.
• We do not refund the unused portion of a period you have already paid for, except where required by law or as described below.

Refunds

Because your app store processes the payment, the first place to request a refund for a charge is that app store itself: open its app, go to your order or purchase history, find the Persisto.fit charge, and request a refund there. Each app store applies its own refund rules and timeframes to purchases made through it.

If that process does not resolve your situation, for example a billing error on our side, or a technical fault that stopped you from using Persisto.fit during a period you were charged for, email us at thys@mjbstrategic.com with your account email and a description of what happened. We review these requests individually and will respond within 7 days.

Price changes

If we ever change the subscription price, existing subscribers will be given notice in advance, in line with the relevant app store's requirements, before the new price applies to them.

Contact us

Any question about billing, cancellation or refunds can be sent to thys@mjbstrategic.com.