Delete My Account & Data

You can permanently delete your Persisto.fit account and the training data attached to it at any time.

You can start the deletion yourself directly inside the app, without waiting for us to approve the request.

Deleting your account is separate from cancelling your subscription. Cancelling a subscription stops future billing but does not, by itself, delete your account or data.

Delete your account yourself

If you can access the app:

• Open Persisto.fit.
• Tap Settings.
• Scroll to the bottom.
• Tap Delete account.
• Type the confirmation word when asked, and confirm.

Once you confirm, your account and the training data attached to it are deleted immediately. The deletion cannot be undone. We recommend making sure you no longer need your data before confirming deletion.

No access to the app?

If you can no longer sign in, email showup@persisto.fit from the email address associated with your Persisto.fit account, using the subject line Delete my account.

We use the email address associated with your account to help confirm that the request actually comes from you. We complete these requests within 14 days and confirm by email once the deletion has been completed. We may ask for reasonable additional information if necessary to verify your identity and protect your account from an unauthorised deletion request.

What gets deleted

Deleting your account permanently removes the personal information associated with your account, including your account and login details, every session, exercise, routine, weight log and goal you have recorded, and any other personal data we hold about you.

The deletion does not apply to information we are legally required to retain briefly for tax, billing, fraud-prevention or other legal purposes. Where information must be retained for one of these reasons, we retain only what is necessary for that purpose and delete it once the retention requirement no longer applies.

What happens to data held by service providers?

Persisto.fit uses third-party service providers to operate the service, described in our Privacy Policy. Where your personal data has been processed or stored by a service provider on our behalf, we take the appropriate steps required by applicable data-protection law in relation to your deletion request.

This does not mean that every technical copy disappears from every system at exactly the same moment. For example, information may temporarily remain in a backup or other system where immediate deletion is technically impractical or where we are legally required to retain it. Information in that position is not used for ordinary Persisto.fit purposes and is deleted or otherwise dealt with in line with the applicable retention requirements.

What cannot be undone

Once your account and training data have been deleted, you cannot recover them through Persisto.fit. This includes your workout history, exercises, sessions, routines, weight logs, goals, and other training information stored in your account.

If you want to keep a record of this information for your own purposes, you can export it from Settings before confirming deletion.

Deleting your account does not automatically cancel your subscription

Cancelling your subscription and deleting your account are two separate actions. If you cancel your subscription through the app store, future billing stops, but your account and data are not automatically deleted. If you also want your account and data deleted, use the in-app deletion option described above or email showup@persisto.fit.

If you delete your account while you still have an active paid subscription, account deletion does not by itself determine whether the app store issues a refund for the remaining paid period. Refunds and cancellation are dealt with under our Refunds & Cancellation Policy and any mandatory consumer rights that apply to you.

Legal retention

There may be limited circumstances where we cannot immediately delete particular information because we are legally required to keep it, for example for tax or accounting obligations, billing records, fraud prevention, or establishing, exercising or defending legal claims.

The right to erasure under EU and UK data-protection law is not absolute, and applicable law can permit or require continued processing in these circumstances. Where information must be retained, we will not use it for ordinary Persisto.fit purposes once the account has been deleted unless another lawful reason for its use exists.

Your right to request deletion

You can request deletion of your personal information by following the in-app process or emailing showup@persisto.fit. Depending on where you live, you may have a legal right to request erasure of your personal information, subject to the legal exceptions described above.

Verification of deletion requests

We need to take reasonable steps to make sure an account-deletion request actually comes from the account holder. For in-app deletion, the confirmation step provides that control. For email requests, we ask you to email us from the email address associated with your Persisto.fit account.

If we have reasonable doubts about the identity of the person making a request, we may ask for additional information to verify it before deleting the account. We will not use identity verification as a reason to impose unnecessary barriers to a legitimate deletion request.

Contact us

If you cannot access the app or have a question about account deletion or your personal data, email showup@persisto.fit, using the subject line Delete my account for an account-deletion request.